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SFG is a Financial Services Firm operating since 1988. As Managing General Agents, we act as distribution Partners to Financial Institutions & a Resource Centre for Financial Advisors.
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  •   4226 Blvd St-Jean, Suite 301,
         Dollard-des-Ormeaux, Q.C. H9G 1X5
  •   (514) 620-4226
  •   (514) 620-7002
  •   admin@sfg.ca
  •   http://www.sfg.ca
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Client Files

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Obligations

Client files must contain information that demonstrates the suitability of the sale. Some key items your files must contain are:

  • Client consent to collect, use and disclose personal information
  • Fact find and needs analysis
  • Disclosure of advisor information signed by policy owner
  • Recommendations
  • Investment risk tolerance assessments for investment products or universal life insurance policies
  • Illustrations and sales aids presented to and discussed with clients
  • Records of client contacts/correspondence (includes a log of telephone contact and failed attempts, meeting summaries, emails, letters, faxes, etc.)
  • Copies of correspondence (from the advisor, client, etc.)
  • Forms/confirmations to support various transactions or requests

    • Specific to Quebec client files:

  • Fact find acknowledgment receipt provided to the client no later than the date the policy is delivered
  • Policy delivery receipt and illustration signed by client
  • Copies of applications for insurance (including medical and lifestyle information) and savings and/or income investment products
  • Confirmation of client’s decision (for all types of sales) – if applicable
  • Copy of replacement form with proof of sending
  • Financial planner files: Mandate and report from the financial planner – if applicable
  • Group insurance files: Mandate letter – if applicable

  • Registrant Governance and Compliance Guide

    •   4226 Blvd St-Jean, Suite 301
           Dollard-des-Ormeaux, Q.C. H9G 1X5
    •   (514) 620-4226
    •   (514) 620-7002
    • admin@sfg.ca

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    About SFG

    SFG is a Financial Services Firm operating since 1988. As Managing General Agents, we act as distribution Partners to Financial Institutions & a Resource Centre for Financial Advisors.


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